Help Page

Delivery times vary depending on your location or the shipping warehouse. We will process the orders within 24 hours. You can generally expect your orders to be delivered within 3-7 business days. Please keep in mind that delivery may take longer during/after holidays or severe weather conditions.

At this time, we only accept payments via PayPal. However, we plan to expand our payment options in the near future.

We're so sorry to hear that you're not moving forward with your Sovenestia order! We appreciate you giving us a try. You can cancel or modify your order within 1 hour of placing it. For help with this, please email our Customer Experience Team within 12 hours, and be sure to include your order number!

If you purchased directly from Sovenestia, there is no need to register! Registration is not required but is definitely recommended! This helps you find your order information on hand should you need to file a warranty claim in the future.

Sorry to say that so far we only ship to the US.

While we'd love to offer this option, our shipping partners CANNOT ship to PO boxes at this time.

Your order is expected to arrive within 3-7 business days with the carrier FedEx/UPS. Once a product has shipped, you'll receive a tracking number that you can use to follow your package as it makes its way to you.

Please keep in mind that delivery may take longer during/after holidays or severe weather conditions. We recommend keeping a close eye on your order's tracking numbers. That said, we'll do everything in our power to get your order to you as soon as possible!

For more information on your tracking information or to troubleshoot your Sovenestia delivery, click here to email our Customer Services team.

No worries! We're here to help. If your tracking information still shows that your order has been processed and is 'Shipment information sent to FedEx', it likely means that your package just missed the initial scan as it was loaded onto their truck. Not to worry though—you can rest assured that this is fairly normal for FedEx shipments.

Because packages shipped by FedEx have to be manually sorted and accounted for along their journey, sometimes tracking information may take a few days to “catch up” to a package's actual location. More often than not, it's confirmed en route and will be updated within 1-2 business days of your originally anticipated arrival date.

But if there are not any status updated over 5 business days, we will contact the shipping company and arrange the new package for you. For more information, please don't hesitate to reach out to our Customer Service team here.

There are several important differences to note between ordering any Sovenestia product from one of our partners and placing the order directly with us.

Sovenestia promotional discounts cannot be applied when purchasing your Sovenestia product through our partners. Referral links and promo codes can only be redeemed via our home page.
Finally, if you purchase through any of our partners, their customer support team will take care of you should any inquiries or issues come up. We cannot process the returns and refunds. We're happy to help with these orders where we can but might be limited by access.

Regardless of where you purchase, we will still be able to assist you with product troubleshooting and warranty claims. If you have any additional questions, please do not hesitate to email our Customer Experience Team here.

Please send an email to our Customer Service team within 12 hours, and be sure to include your order number and the SKU of the product you wish to replace. We will confirm the inventory and arrange the shipment for you.

If you are not satisfied with your purchase, you can return your Sovenestia goods and get a full refund or exchange within 30 days of delivery, provided the merchandise is unused, and in its original packaging and condition. You can initiate a return of these goods by navigating to your order confirmation, clicking on the order number, and following the return steps.

For unused items in their original packaging, email us here to get the specific return address. Provided the items are received in unused condition in their original packaging, we’ll process a full refund once we receive them back at our facility. Please note that all items must be in donatable condition.

We're so sorry to hear that Sovenestia product didn't meet your expectations.

As long as your goods is in donatable condition, you can return it without the original packaging or box, even if it has been assembled. Items are shipped back to our returns warehouses and are either donated or disposed of depending on condition. All products must be unused and in their original packaging and condition to be eligible for a return.

***Refunds will be credited back to your account within two weeks. Read more about our Return Policy.

If the return is due to a defect or error on our part, we will cover the costs. For other returns, the customer will be responsible for the return shipping fees.

For all returned items, our facilities typically take 1-2 weeks to process returns. Once your return is accounted for, we'll refund your original form of payment. Please allow 3-7 business days for the refund to settle back on your original form of payment. If it has been longer than this, please click here to email our Customer Experience Team for assistance!

Shipping fees are final and will not be refunded in the event you return any of the products.

For our pillows, we offer one-year warranty. For Sovenestia comforters, you could also enjoy 12-month warranty. Our warranty is designed to protect you against manufacturer defects and damages. If you encounter any issues with the quality or performance of your purchase, we've got you covered.

However, our warranty doesn't extend to normal wear and tear, misuse, or accidental damage. But if your issue falls within the terms of our warranty, we're here to help.

If you experience a problem covered by our warranty within the first year of your purchase for Sovenestia (start claim below). We'll work with you to make it right - your satisfaction is our top priority.

Please note, all Sovenestia limited warranties are not transferable.

We're so sorry to hear that your product arrived in less-than-perfect condition! We're here to help resolve the issue right away. To start a product quality claim, email our Customer Experience Team at sovenestia.home@outlook.com

Our customer service staff will ask for your order information and about the issue you're experiencing with your product. To speed up your claim, please be sure to have a few photos of the issue on hand!

Yes, BASF's CosyPUR® foam is manufactured with a strong emphasis on safety and low emissions. It is certified according to the OEKO-TEX® Standard 100, which ensures that the product is free from harmful chemicals and safe for your skin and health.

A slight, harmless "fresh foam" scent is normal when you first open a memory foam pillow. This is a result of the manufacturing and packaging process . The smell should dissipate on its own. To help speed this up, you can let the pillow air out in a well-ventilated room for up to 24 hours after unpacking it.