Our Return Center
Enjoy a simple, hassle-free return process within 30 days. Contact us to start your return in three steps below.
Pillows and Bedding Returns
You could return your Sovenestia item and get a full refund within 30 days of delivery, provided the merchandise is unused and in its original packaging and condition.
Contact Us
Reach out to our support team with your order number and reason for return. We’ll respond within 24 hours and provide the return address.
Ship It Back
Pack your item securely (original packaging recommended) and mail it to the address we provide. We recommend using a trackable shipping method.
Get Refund
Once we receive and inspect your return, we’ll issue a refund to your original payment method. You’ll receive a confirmation email as soon as it’s processed.
Returns FAQs
What is your refund policy?
Please check our Refund Policy here.
Do I need to pay for return shipping?
If the return is due to a defect or error on our part, we will cover the costs. For other returns, the customer will be responsible for the return shipping fees.
When can I expect a refund for my return?
For all returned items, our facilities typically take 1-2 weeks to process returns. Once your return is accounted for, we'll refund your original form of payment. Please allow 3-7 business days for the refund to settle back on your original form of payment. If it has been longer than this, please click here to email our Customer Experience Team for assistance!
