Shipping policy
Shipping Timeframe
In general, it will take about 3-7 days for the delivery. Delays can happen—especially around holidays or during severe weather. We ship from multiple U.S. warehouses, so transit times may vary slightly depending on where your package is coming from.
| Shipping Zone | Service | Delivery Time | Price |
|---|---|---|---|
| Contiguous US | Standard | 3–7 business days | $7 (orders under $59) |
| Expedited | 2–3 business days | $20 |
Please note:
- If your order includes items from multiple warehouses, it may arrive in separate packages with different delivery dates.
- Shipping times are estimates and begin once your order leaves our facility, not when the order is placed. Actual delivery may be affected by incorrect address details, or carrier-related, other unforeseen delays. We appreciate your patience!
- For Expedite Shipping Fee: You can choose the "Expedite (2-3 days)" shipping option via paying the shipping fee. If the package takes more than 4 days to arrive, please just email us, we would refund the shipping cost.
Shipping Area
We currently ship to addresses within the 48 contiguous United States.
Please note: We do not ship to the following U.S. states and territories at this time:
Alaska
Hawaii
Puerto Rico
Guam
American Samoa
U.S. Virgin Islands
All U.S. Armed Forces APO/FPO/DPO addresses (AE, AA, AP)
International shipping: We do not offer international shipping at this time. We hope to expand our reach in the future — sign up for our newsletter to stay updated.
Order & Shipping Confirmations
You'll get an order confirmation email right after you place the order on the website. Once your order ships, we'll send a separate email with tracking info for each package. If your order is sent in multiple shipments, you'll get a tracking email for each one as it goes out.
Track Your Order
Keep an eye on your shipping updates. We ship from various U.S. warehouses, so your package may come from a location near you.
Didn't get your tracking number? Check your spam folder, then reach out to our Customer Experience Team at sovenestia.home@outlook.com
Refusal of Delivery
If you refuse delivery, the package returns to our warehouse, and we'll refund the merchandise cost and tax within 1–3 business days. Shipping fees are non-refundable.
Delivery Responsibility
Once your package is marked "delivered" to the address you provided, we're no longer responsible for loss or theft. We recommend choosing a secure delivery location.
Questions About Your Shipment?
If you have any questions about your order's delivery, our Customer Experience Team is here to help.
Email: sovenestia.home@outlook.com
Phone: +1 408-422-7305
Hours: Mon–Fri, 9:00 AM – 6:00 PM EST
