Sovenestia Pillowcase

Each pillow comes with an original pillowcase.
Outer Cover: 84% Nylon, 16% Spandex
Inner Cover: 92% Polyester, 8% Spandex
Filling: BASF® Memory Foam

Pillowcases:

Memory foam core: Do not wash memory foam core.

Memory foam pillows should not be machine washed, as this can cause the foam to crack or degrade. They also should not be submerged in water. The pillow core can be spot cleaned as needed to remove stains or residue. Lingering odors can often be removed by sprinkling the pillow with baking soda, allowing it to sit, and then vacuuming it.

• OEKO-TEX® STANDARD 100 Certification
• CertiPUR-US® Certification
• ISO 9001 Certification
• One-Year Warranty
• 30-Night Sleep Trial
• Pillowcase: Antibacterial Tested After 150 Washes

Shipping Policy
1) Shipping Timeframe: Generally, the delivery time in the United States can reach 3-7 business days. During peak seasons, remote areas, or due to uncontrollable factors such as weather, it will be postponed appropriately.
For Expedite Shipping Fee: You can choose the "Expedite (2-3 days)" shipping option via paying the shipping fee. If the package takes more than 4 days to arrive, please just email us, we would refund the shipping cost.

Sovenestia website is currently only open to sales in the United States. We do not ship to the following U.S. states and territories at this time:
Alaska
Hawaii
Puerto Rico
Guam
American Samoa
U.S. Virgin Islands
All U.S. Armed Forces APO/FPO/DPO addresses (AE, AA, AP)

2) Shipping Fee: Free shipping on a single order over $59 on the entire website, and a shipping fee of $7 for items under $59. The shipping cost incurred by the return shall be borne by the buyer.

3) Tax Policy: Our website does not charge additional value-added consumption tax, so customers need to pay separately.

Return Policy
1) 30-Day Returns: Undamaged products can be returned within 30 days of purchase. Once the returned goods have been delivered to the designated warehouse and passed inspection, we will initiate the refund process.
It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Sovenestia's online stores, please contact retailers for refunds.

2) Final Sale Policy: All sale items purchased at an extra 50% off are final sales and cannot be returned or exchanged. 

More details about return policy: Refund Policy

3) Contact Us 
Email: hello@sovenestia.com